Privacy Policy

Last updated: 23 August 2026 · applies to salesplix.com and the CRM you subscribe to via it

Salesplix is the marketing site for Astrosia CRM. This Privacy Policy explains how personal data is collected, used, shared, and protected in connection with salesplix.com, the checkout and billing at crm.astrosia.com, and the CRM application at labs.astrosia.tech (together, the “Service”).

It should be read with the Terms of Service, Cookie Policy, Cancellation & Refund Policy, and Shipping & Delivery Policy. It includes information for visitors and customers in the EEA, UK, and Switzerland (GDPR / UK GDPR). By using the Service, you acknowledge this Policy. Capitalised terms not defined here have the meaning given in the Terms.

1. Who we are

The Service is commercially provided by Astrosia Technologies LLP (“the LLP”). Your contract for the CRM, including subscriptions purchased via Salesplix and billing, is with the LLP, as set out in the Terms of Service.

Personal data is handled by the LLP. The LLP is the Data Fiduciary / controller for account, billing, website, and support-administration data we collect about customers and site visitors. The LLP may share that data, and Customer Data processed as your processor, with ASTROSIA (Prop) (Astrosia Technologies, a sole proprietorship), a related entity, for the purposes in Section 6.

For Indian data-protection purposes:

• The LLP is the Data Fiduciary for account, billing, website, and support-administration data we collect about customers and site visitors.
• The LLP may share that data with ASTROSIA (Prop) as a related entity, under confidentiality, for operations, support, product delivery, and group administration.
• You (the customer organisation) are the Data Fiduciary / controller of Customer Data you store in the CRM (leads, contacts, messages, and similar). The LLP processes Customer Data as a service provider / processor to host and operate the CRM, and may share it with ASTROSIA (Prop) as described in this Policy.

1.1 Legal names and addresses (for these legal documents only)

• Astrosia Technologies LLP — Data Fiduciary for customer account and billing data; contracting party and billing merchant for the CRM.
• ASTROSIA (Prop) (Astrosia Technologies, sole proprietorship) — related entity that may receive shared data; not the CRM contracting party.

Registered address (shared by Astrosia Technologies LLP and ASTROSIA (Prop)): Mazna Up Road, Contai-721401, West Bengal, India.

Corporate address of Astrosia Technologies LLP (support and public enquiries; not a change of registered office): Tech37, 1st Floor, Plot No. 2A, Electronic City 2nd Phase, Sy-No 37, Bangalore-560100, India.

Public contact (email, phone, Corporate Center) is on the Contact page. The registered address above is stated here for legal identification and is not published elsewhere on the marketing site.

India: +91-8069645402 · US: +1-415-417-1659 · support@astrosia.com

2. Scope

This Policy covers:

• visitors to salesplix.com and crm.astrosia.com;
• persons who create a billing account, subscribe, or contact us;
• Users of a customer workspace on the CRM;
• how we process Customer Data as a processor, at a high level (your own privacy notice to your end customers remains your responsibility).

It does not govern third-party websites or apps you connect (Meta, WhatsApp, Razorpay, carriers, Voiceplix, AI providers, and similar), which have their own policies.

3. Personal data we collect

3.1 Data you provide

• Account and identity: name, email, phone, organisation name, login identifiers, and Google account identifiers if you use Google sign-in for My Account.
• Billing: plan, tenure, GSTIN (if you request a tax invoice), payment references, and related correspondence. Card or UPI details are collected by Razorpay, not stored in full by us.
• Support: messages, attachments, and contact details you send to support.
• Enterprise / reseller: information submitted on enterprise or reseller forms.
• Data-deletion requests: name, phone, email, and reasons you submit via the public deletion form on the CRM.

3.2 Customer Data (processor role)

When you use the CRM, you and your Users may upload or generate leads, contact details, notes, files, WhatsApp and email threads, call metadata or recordings (where enabled), automation logs, and similar business records. We process this to provide the Service on your instructions. We do not use Customer Data to sell advertising.

3.3 Data collected automatically

• Technical: IP address, browser and device type, approximate location derived from IP, timestamps, and security logs.
• Usage: product events needed to operate, secure, and bill the Service (for example feature use, session activity, and payment status).
• Cookies and similar: as described in the Cookie Policy and Section 14. A banner asks you to accept cookies. Essential cookies run the site; analytics cookies run only if you choose Accept all.

3.4 Data from third parties

Payment status and tokens from Razorpay; identity details from Google if you sign in with Google; delivery and quality events from email, SMS, WhatsApp, or telephony providers you connect.

4. How we use data

We use personal data to:

• provide, operate, maintain, and improve the Service;
• create and administer Accounts, authenticate Users, and prevent abuse;
• process subscriptions, renewals, invoices, and taxes via Razorpay;
• provide customer support;
• send transactional messages (receipts, expiry, security, and service notices);
• comply with law, enforce the Terms, and protect rights, safety, and security;
• analyse aggregated or de-identified usage to improve reliability and features, including which marketing site (salesplix.com or crm.astrosia.com) referred a purchase;
• share with ASTROSIA (Prop) as a related entity for the purposes in Section 6.

We do not sell personal data. We do not use Customer Data for third-party advertising profiles.

5. Legal bases

Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023, and other rules that may apply):

• Contract: to perform the Terms and provide a paid Subscription;
• Legitimate use / legitimate interests: to secure the Service, prevent fraud, operate a commercial CRM, and share with a related entity for group operations;
• Legal obligation: tax, accounting, and lawful requests;
• Consent: where required (for example certain optional communications), which you may withdraw without affecting processing that does not rely on consent;
• Your instructions: for Customer Data, we process as your processor to provide the CRM.

6. Sharing of data

We share personal data only as needed:

• ASTROSIA (Prop): the LLP may share account, billing, support, usage, and Customer Data with ASTROSIA (Prop) as a related entity, under confidentiality, to operate and support the Service, deliver related Astrosia products you use (including Voiceplix where connected), handle group administration, and improve reliability. Sharing with ASTROSIA (Prop) does not change your contract: the contracting party remains the LLP.
• Payment processors: Razorpay and banks/card networks to complete and recurring-charge transactions. Purchases made via Salesplix checkout are billed by Astrosia Technologies LLP through Razorpay; your statement and GST tax invoice reflect that merchant.
• Infrastructure and operations: hosting, email delivery, error and security logging, and similar subprocessors bound by contract.
• Channel providers you enable: Meta / WhatsApp, email, SMS, SIP/telephony, Voiceplix, and AI or MCP endpoints, solely to provide the features you turn on. You control those connections and remain responsible for your use of those platforms.
• Professional advisers and authorities: lawyers, accountants, regulators, or courts when required by law or to protect rights and safety.
• Business transfer: in a merger, reorganisation, or sale of assets, subject to appropriate safeguards.

We do not share Customer Data with unaffiliated third parties for their independent marketing.

7. Data location and hosting

Unless a separate written enterprise arrangement says otherwise, all Service data is stored on servers located in India. This is the default for every standard Subscription, including account, billing, and Customer Data we host as processor.

If you require hosting in a different country or a dedicated regional environment, you must ask our enterprise team via Contact. Allocation of a separate-location server is subject to enterprise cost: a minimum of USD 5,000 in addition to your Subscription charges, plus any ongoing regional hosting or compliance fees quoted in writing. Standard plans are not moved off Indian servers without that agreement.

Even when data is stored in India, some subprocessors or channel providers you enable (Meta / WhatsApp, email, telephony, Razorpay, AI or MCP endpoints) may process data in other countries under their own terms. Those transfers are described in Section 8.

8. International transfers

We are established in India. If you access the Service from outside India, your data is transferred to India for hosting and support. Where we transfer personal data from the EEA, UK, or Switzerland to India or another third country, we rely on appropriate safeguards where required (including Standard Contractual Clauses or UK addenda), a valid derogation, or your instructions as controller of Customer Data.

9. GDPR (EEA, United Kingdom, and Switzerland)

This section applies where the EU General Data Protection Regulation (GDPR), UK GDPR, or Swiss FADP applies to our processing — for example if you are in those territories, or you use the Service to process personal data of people in those territories.

9.1 Roles

• For website, account, and billing data, Astrosia Technologies LLP is the controller (and Data Fiduciary under Indian law). ASTROSIA (Prop) may receive that data as a related entity.
• For Customer Data in your CRM workspace, you are the controller and the LLP is the processor.

9.2 Lawful bases (controller processing)

• Contract (Art. 6(1)(b)) — to create your account, take payment, and provide the Service;
• Legitimate interests (Art. 6(1)(f)) — to secure the Service, prevent fraud, and improve reliability, balanced against your rights;
• Legal obligation (Art. 6(1)(c)) — tax, accounting, and lawful requests;
• Consent (Art. 6(1)(a)) — optional analytics cookies (Accept all) and any optional marketing you opt into.

9.3 Your GDPR rights

Where GDPR applies to data we hold as controller, you may request: access; rectification; erasure; restriction; portability; objection to processing based on legitimate interests; and withdrawal of consent. You may also lodge a complaint with your local supervisory authority. Contact support@astrosia.com first so we can try to resolve the issue.

10. Retention

We retain account and billing records for as long as the Account is active and thereafter as needed for tax, accounting, dispute resolution, and legal obligation. Customer Data is retained for the life of the workspace and according to settings you control; after cancellation or a verified deletion request we delete or de-identify it within a reasonable period, except where retention is required by law, dispute, or backup cycles.

11. Security

We use reasonable technical and organisational measures, including TLS in transit, access controls, and least-privilege practices for staff and related-entity personnel who receive data. No method of transmission or storage is completely secure.

12. Your rights (including India DPDP)

Subject to applicable law, you may request access, correction, completion, or erasure of personal data we hold as Data Fiduciary, or withdraw consent where processing is consent-based. To exercise rights, email support@astrosia.com. A public deletion form is also available at labs.astrosia.tech/crm/public/data-deletion.

13. Children

The Service is intended for businesses and adults. It is not directed to children under 18. We do not knowingly collect personal data from minors.

14. Cookies

We use cookies as described in the Cookie Policy. Essential cookies are used for security and site preferences; analytics cookies run only after you choose Accept all. We do not run third-party ad networks on this site or on checkout.

15. Automated processing and AI

If you enable AI Agents, MCP connections, or similar features in the CRM, prompts and the Customer Data you choose to send may be processed by those models or endpoints to generate drafts, summaries, or actions. You control whether those features are on.

16. Changes

We may update this Policy by posting a revised version on this page with a new “Last updated” date. This Policy mirrors the one published at crm.astrosia.com/legal/privacy for the same Service; where an update lag causes a difference between the two, the more recently dated version governs.

17. Contact

Privacy, GDPR, and support requests: support@astrosia.com · Contact.